Privacy policy
This policy explains what Creators Hub collects, why, and who can see it.
What we collect
Brands: work email, name, company details, VAT number, billing entity, integration tokens you authorise. Creators: phone number, name, city, social handles and statistics, rate card, compliance documents, bank details for payouts. Everyone: usage logs and notification preferences.
Why
To run bookings, contracts and payouts; to match creators with briefs; to issue tax invoices; to prevent fraud; and to send the notifications you turn on. AI features process brief text, captions and public profile data to draft, translate and pre-check content; they never see bank details.
Who sees what
Brands see a creator's first name and initial, public profile and statistics, never her phone, full name, documents or bank details. Creators see the brand card and brief, never the brand's team emails or billing data. Our operations and finance staff see what they need to verify documents and pay out. Integration tokens are encrypted at rest and never sent to a browser.
Retention and your rights
We keep ledger and invoice records for the period required by Saudi and UAE law. You can ask us to export or delete your other data; deletion keeps the financial records but removes personal identifiers. Write to [email protected].
Where data lives
Data is hosted with our cloud providers in the region stated in your workspace settings. We will move to in-Kingdom hosting as it becomes available.